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Security

 Safety first!

We know that Internet Desktop Sharing & Remote Support are very sensitive topics. To be able to offer here a maximum degree of security, we have integrated corresponding safeguarding measures into our products. 

Connection establishment only with password, license file and channel PIN

To be able to use a DeskShare® session channel, this one must be opened first by a partner who will enter a corresponding password in the DeskShare//Client connection program. However, it is only possible to open a new channel if there is a valid DeskShare license file in that directory where the connection program has been started.

The channel PIN allocated at random when opening a channel must be entered within two minutes by the other partner in his connection program. If this period has elapsed, the PIN becomes automatically invalid and expires, and the appropriate session channel will also be closed again. Furthermore, such a PIN cannot be used once again in succession. 

Data compression, encryption and digital security certificate

When working with DeskShare, all data to be transferred will be highly compressed first and encrypted then with 256 bit according to a generally accepted algorithm. In doing so it will be ensured that the data cannot be read or changed on their way across the internet/intranet

As a safeguard against changes, the DeskShare//Client connection program is signed by a digital security certificate by Thawte International Inc. Thus, users can ensure while downloading that it is about an original product of the DeskShare GmbH on the one hand, and the software has not been manipulated by third persons or there would be no virus infection on the other hand.

Failsafe server structure

The session channels necessary for communicating are provided by our DeskShare® servers which can be reached worldwide. The switching computers and traffic servers combined here are available in a multiple redundant way so that, in case of a system failure, the trouble-free and regular operation remains guaranteed. 

 
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